Customer Reviews

very good experience

Very good experience

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2007 Chev. Tahoe Factory scheduled...

2007 Chev. Tahoe Factory scheduled service.

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A blower went out on my 2013 Acadia. The...

A blower went out on my 2013 Acadia. The part was going to have to be ordered, which was going to be a pain. Instead of making us wait for the part to come in and getting us a rental car that could seat 7, they pulled the part from a new vehicle so that we could get back on the road asap. Thank you John!

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I just got an oil change and tire...

I just got an oil change and tire rotation. Love the new waiting room. Staff is very friendly. It's a pleasure to take my car there.

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I brought my '10 Yukon Denali in,...

I brought my '10 Yukon Denali in, last-minute, because of a check engine light, some other warrantied issues and the 30K mile service. I arrived around 9am without an appointment and was greeted by a cheery serviceman who proceeded to take my information, including any/all possible concerns I had with the car. I was told the service should be completed before close the same day, and details on the warrantied issues would follow as more information was made available to him. As promised, my car was made available before close, and warrantied issues were resolved. All-in-all, I have thoroughly enjoyed all my experiences with Pearson Buick GMC, and would HIGHLY recommend this facility for anyone's service needs! -Tarek

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Installation on my door panel is ok. Also...

Installation on my door panel is ok. Also had them do my first oil change. When I picked up the car, they spilled oil all over the grill and front bumper. They didnt even attempt to clean it up.

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I brought my Acadia Denali 2012 for it...

I brought my Acadia Denali 2012 for it first service. Attention from all memebers of the team was awesome! it was quick , effective and great customer service.

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My most recent service visits were to...

My most recent service visits were to replace a failed driver's side window switch. 1st visit: The car was left overnight, at the end of a work day. The repair was completed promptly - ready by the next work day's afternoon. 2nd visit: Unfortunately, the "auto down" function of the newly replaced switch failed just as I left the dealership on the initial repair day. A new replacement switch was not in stock, but was ordered and received into the dealership after just a day or two. I return for a while-I waited switch replacement. The second new switch has been operating properly. PROBLEM 1: I do not consider the near immediate failure of the first replacement switch an issue of consequence. Both the mechanic and the service representative (Brian) said that they witnessed the switch operating properly just after it was installed, and I believe that to be the case. PROBLEM 2: A second issue was addressed while the car was in for the switch replacement. The passenger side regulator mechanism and motor had been replaced at Pearson several months earlier. Lubricant from the regulator rollers had contaminated the window - leaving smears on the glass. Repeated cleaning had not resolved the problem. At a later date, Pearson disassembled the door and cleaned various parts in an attempt to prevent further glass contamination. The problem was reduced, but not corrected. On the same day as my driver's side window switch was replaced, the passenger side door was disassembled for a third time. A thorough cleaning was performed. This last cleaning has resolved the glass contamination problem. The problem is, that after three disassembly operations, the car was returned to me with a broken top inner door edge trim piece. I understand that repeated door disassembly may put trim pieces at risk. More unacceptable than the trim being damaged, is the car being repaired without notifying me of the problem, and simply returning the car with a damaged trim strip.

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My most recent service visits were to...

My most recent service visits were to replace a failed driver's side window switch. 1st visit: The car was left overnight, at the end of a work day. The repair was completed promptly - ready by the next work day's afternoon. 2nd visit: Unfortunately, the "auto down" function of the newly replaced switch failed just as I left the dealership on the initial repair day. A new replacement switch was not in stock, but was ordered and received into the dealership after just a day or two. I return for a while-I waited switch replacement. The second new switch has been operating properly. PROBLEM 1: I do not consider the near immediate failure of the first replacement switch an issue of consequence. Both the mechanic and the service representative (Brian) said that they witnessed the switch operating properly just after it was installed, and I believe that to be the case. PROBLEM 2: A second issue was addressed while the car was in for the switch replacement. The passenger side regulator mechanism and motor had been replaced at Pearson several months earlier. Lubricant from the regulator rollers had contaminated the window - leaving smears on the glass. Repeated cleaning had not resolved the problem. At a later date, Pearson disassembled the door and cleaned various parts in an attempt to prevent further glass contamination. The problem was reduced, but not corrected. On the same day as my driver's side window switch was replaced, the passenger side door was disassembled for a third time. A thorough cleaning was performed. This last cleaning has resolved the glass contamination problem. The problem is, that after three disassembly operations, the car was returned to me with a broken top inner door edge trim piece. I understand that repeated door disassembly may put trim pieces at risk. More unacceptable than the trim being damaged, is the car being repaired without notifying me of the problem, and simply returning the car with a damaged trim strip.

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I drive a 2011 Buick Lacrosse. This is the...

I drive a 2011 Buick Lacrosse. This is the first time I am giving an 8. They always exceed my expectations however this time they rushed to give me the car back. I had asked them to keep it till the next morning after they fixed it due to the following reasons: 1) I have a noisy and loud start in the morning where it idles way to high/loud. This started about 2-3 weeks before the check engine light came on. 2) After you turn the A/C off there is a bad stench which they should have tested by leaving the A/C on for a while and then having the blower on to make sure there is no smell. It is a hassle to get a rental and transfering stuff besides I own few businesses myself and do not have the time to keep going back. One day would not have killed GM or Pearson. The Car is under Factory warranty. I think the rush is so that they do not have to pay for a loaner. In that case I do not mind to pay for a day if it makes you guys happy.

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